Top 10 Reasons Why SMBs Choose Office 365 over Google Apps for Work
Independent professionals and small and midsize businesses have to do more with less. It is about staying close to your customers, focusing on your business differentiators, and being more agile than competitors. Office 365 can help your business achieve these goals with low upfront costs, rich features, a familiar Microsoft® Office experience, and a financially-backed guarantee of 99.9 percent uptime. It brings together online versions of our most trusted communication and collaboration products with familiar Microsoft Office productivity software for businesses of all sizes. Users get an excellent productivity experience across PC, phone, and browser for the way they work today—and the way they will work in the future. Our commitment to innovation means that with Office 365 for business plans you’ll get the latest features and developments as they’re released, along with new capabilities that further inspire and empower your users, such as Delve, Personalized Insights, and Social Collaboration. The world’s most popular productivity suite keeps getting better and better –while Google continues to play catch-up on issues such as file fidelity, offline access, and cross-platform support.
Microsoft knows productivity. We’ve been helping people use technology to get more done for over 20 years. During that time we’ve learned a lot about how people work. Office 365 delivers a full-featured, business-centric online productivity experience. It is designed from the ground up to meet business requirements for security, privacy, reliability, and manageability. Now, of course, Google also offers online productivity services with Google Apps for Work, so why should small and midsize businesses choose Office 365 over Google Apps? There are at least 10 good reasons:
1. Ensure the privacy of your business information
Your private business information should be just that—private. Your customers and partners trust you with their sensitive information as well, and Office 365 provides enhanced security by design with our state-of-the-art data centers, premium anti-spam and antivirus protection, and encrypted anywhere access to data.
Figure 1: Office 365 Administrator Dashboard
2. Work virtually anytime, anywhere
In today’s always-on business world, being able to get work done anywhere can be a significant competitive advantage—especially for small and midsize businesses looking to deliver superior customer service and to differentiate themselves from larger competitors. Office 365 delivers a familiar, yet powerful user experience across PC, phone, and browser, intelligently tailored for each platform.
Figure 2: Google Apps for Work does not allow you to share Office documents, unless converted to their native format. Converting to native Google format leads to loss of file fidelity and formatting.
3. Boost productivity and efficiency with a complete solution
Microsoft has been improving Office productivity applications for decades, and Office 365 is a natural extension of that process. With Office 365, you get everything you love about Microsoft Office, and then some. Instant messaging, Yammer Enterprise, real-time presence, video conferencing, and more are built right in and accessible from desktop applications or in the web browser.
Figure 3: Seamless experience enables easy ways to communicate and collaborate on projects, including sharing desktop and online meetings.
4. Get up and running fast with a familiar, straightforward interface
Office 365 mobile, online, and desktop applications share a consistent yet tailored experience to give users instant familiarity across devices and locations. You get the familiar Microsoft Outlook® and Office productivity applications you already use—now powered by and working seamlessly with cloud services. Share a file in Word, Microsoft Excel®, or Microsoft PowerPoint® and almost anyone will be able to use it without thinking twice.
Figure 4: Outlook Web App offers familiar Outlook experience for minimal ramp time.
5. Make life easy for customers and partners
Office 365 makes it easy for users to create rich documents that convince customers, preserve ideas, and drive innovation. All that richness is preserved whether documents are edited using Office tools on a desktop computer, a tablet, through a browser, or on a mobile device.
Figure 5: Comparison of document in Word Online to the same document in Google Docs.
6. Reduce IT complexity
Even if you have dedicated IT staff, it’s still likely that you want to minimize the amount of time and money you spend managing systems. Office 365 is designed to be easy for most users to administer and manage, and provides the power of trusted business solutions to meet even the most advanced IT needs.
Figure 6: Setup Permissions for users
7. Meet your business needs with a flexible solution
Microsoft believes in giving customers the flexibility to choose what works for their business. That’s why Office 365 offers a choice of easy-to-buy plans to help you get the best solution whether you are a company of one or one thousand.
Figure 7: Choose the plan to meet your unique business needs.
8. Rely on a financially-backed 99.9 percent service level agreement
Office 365 has been built from the ground up for reliability, availability, and performance. Our proven service is powered by the same Microsoft email and collaboration products that businesses have been using for decades. Because of this commitment to reliability and availability, Microsoft is one of the very few cloud services providers that offer a financially-backed service level agreement (SLA) when any Office 365 service drops below 99.9 percent availability.
Figure 8: Office 365 Service Health Dashboard gives transparency to health of service.
9. Plan effectively with a clear roadmap and all-inclusive pricing
Surprises are for birthdays, not businesses. Microsoft updates Office 365 on a regular schedule and provides customers with 12 months’ notice of significant changes to Office 365. Microsoft also contractually commits to maintaining core Office 365 features for the term of the customer’s subscription. With a new customer roadmap to help businesses set their technical strategy, Microsoft helps you understand the company’s vision and innovations. Flexible, predictable, pay-as-you-go pricing options include everything that is listed, so you can rest-assured that Microsoft will support all of the features you purchased, helping you plan budgets more effectively and avoid unexpected expenditures.
Figure 9: Office 365 public roadmap provides customers visibility into feature updates in advance.
10. Get the support you need when you need it
Small and midsize businesses don’t have the time to be disrupted. Microsoft provides easy-to-access support options that meet a variety of needs. For small-business customers, Microsoft provides moderated community forums to find quick solutions to problems faced by businesses just like yours. For businesses with advanced technology needs, Office 365 Enterprise plans supplement community support with 24/7 phone support for even single-user outages. And, of course, Office 365 is designed to be easy to manage, even for non-technical people.
Figure 10: Service Request for Office 365
Figure 11: Virtual Agent for Office 365