About Us

Triton helps thousands of businesses across nearly every industry communicate with their customers.

Not only will its VoIP phone system lower costs, but it offers an array of features, including:

• Customer Relationship Management (CRM)
• Email, voice, chat, and SMS
• Productivity tools
• Case management tools
• Voicemail-to-email
• Online faxing
• On-hold music and messages
• On-demand call recording
• Conference calls

The call quality of cloud communications systems depends on the speed of your internet.

You will hear an improvement in call quality compared to traditional landlines. Landlines don’t have as much audio bandwidth, which can result in muffled or fuzzy calls. VoIP calls achieve this through HD Voice technology.

The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is. Find out your internet speed by taking an internet speed test.

Your requirements depend on how many employees you have and the features you need.

At Triton, we’re able to satisfy the needs of tried-and-true businesses.
Some aspects you want to look for, include:

• Cost: Calling plans can be on a month-to-month basis or a contract
• Service: Will you need to be able to contact support during your business hours?
• Coverage Area: Does the VoIP provider offer calling capabilities where you operate?
• Users: Does your VoIP provider give you the ability to manage service for multiple users?
• Functionality: What requirements does your business have that VoIP can fulfill?

No, there are no practical limitations on our business voice service. You can make as many calls, users, and phone numbers as needed. However, to prevent misuse and abuse, only one phone call can be placed per line per second. (This helps avoid those infamous robocalls.)

Additionally, it won’t cost you a fortune to upgrade your current plan. The major strength of our virtual phone system is that it’s easy to upgrade as your business grows.

The only thing you need to make sure of is that your internet connection is fast and stable. Your call quality and reliability will be dependent on this.

In most cases, you will not be able to connect calls if there’s a power outage. Our VoIP phone system works over the internet. During a power outage, your router will not be able to function, which means there will be no internet access.

The exception to this is if you have a backup power source that could power the router (and therefore maintain your internet connection). If you use Power over Ethernet (PoE), then you may need backup power as well.

In the event of a power outage, you can instruct your VoIP provider to forward calls to a cell phone or direct them to a voicemail box. This solution avoids busy signals and rejected calls for customers.

We make sure that our systems are always secure on our end. In general, your VoIP phone system offers more security features than traditional landlines.

It’s good practice to secure your data networks on your end. Choose a secure password that you don’t use elsewhere, memorize your security PIN, and you will enjoy a very secure phone system.

Yes, as long as you have fast and reliable internet at your new location, your VoIP phones will work.

Since your new phone system operates in the cloud, it’s not tethered to a physical location.

You don’t need much VoIP hardware to get started with your cloud communication system. Although, you will need to have fast and reliable internet (typically more than 10Mbps).

Speed and latency are topics to discuss with your broadband provider if it’s slow.

A phone, smartphone, laptop, or computer are things you may need. Your phone service can be set up with a physical phone by using an adapter or with a smartphone/computer.

To add your remote employees to your phone system, ensure they have a broadband connection of at least one megabit (to work and take calls). From there, it’s optional if you want to send them a physical VoIP phone.

If they have a VoIP phone, all they need to do is plug it into their router or gateway with an Ethernet connection. Since most home-office equipment doesn’t use Power over Ethernet (PoE), make sure they also plug the included power cord in.