Blog

Love Your Phone?

Love Your Business Phone?Take Your Business Phone Anywhere with Your Smartphone In today’s mobile-driven world, staying connected to your business is more important than ever. With the right tools, you can take your office phone experience on the go. Integrate your...

What is SIP ALG and Why is it Important

What is SIP ALG?SIP ALG is a network security protocol found in many gateway devices such as routers, firewalls, and modems. It functions by detecting and terminating continuous streams of data flowing in and out of your local network. Why is SIP ALG Harmful to VoIP?...

What are Ghost Calls and What to Do About Them

What are ghost calls? Ghost calls are so named because they are calls where seemingly no one is on the other end. In other words, your phone rings, you answer, say “hello,” but hear nothing in response. Eventually, the call disconnects on its own, as if the other side...

UC Solutions Premise Versus Hosted

What is a “Hosted UC Solution?”UC stands for “unified communications”. Think of this as your phone system, only more. Instead of simply handling phone calls, a unified solution can handle everything: phone calls, web conferences, faxes, chat, and more. Hosted means...

The Importance of Personalized Service

Unlocking Business Potential: The Power of Customization in Communication Systems.In the realm of communication systems, the term "customizable" holds the key to unleashing the full potential of your business. At its essence, customization means having a system that...

Incorrect Outbound Caller ID

Why do my calls show an incorrect name or location? When you make an outbound call, the call often passes through many carrier networks to reach your destination. Each of those networks has their own private CNAM (caller name delivery) lookup database. They run the...

What is a Softphone?

What is a Softphone? “Softphone” is a term in the telecommunications industry that refers to a computer-based phone. In other words, a phone service that works through either your internet browser or downloadable software. A softphone can make and receive calls...

Labeled as SPAM?

Why do calls get incorrectly labeled as SPAM in general?The first thing to know is that this is not something any phone system does, including services provided by Triton -- it happens on the carrier level of the called party side. Just as the receiving carrier...

We Know the Way Out From Big Telecom

Finding Freedom: A New Era in TelecommunicationsIn today's telecommunications landscape, the dominance of major corporations has often limited options and stifled innovation. However, there is hope for consumers and businesses seeking alternatives. Emerging smaller...

Don’t Let the Sun Set On Your Copper Wiring

Decommissioning Copper InfrastructureCopper Analog Lines Explained: Copper analog lines, commonly known as POTS (plain old telephone service) lines, are physical copper wiring bundled in cables. These lines, supplied by major telecom providers like ATT, Spectrum, and...