Managed IT Services

The day-to-day grind of supporting a network and end-users is daunting. As a business leader, this load distracts you from what you do best – growing your business. And in many cases, your IT professionals are spending their time managing the infrastructure, so there’s no time left to focus on using technology to elevate the company. Does this sound familiar? If so, allow Triton to take on this burden by utilizing one of our extensive Managed IT offerings. Our team of expert engineers partners with your business to handle all of your IT management. In fact, we make technology so easy to use and maintain, you might even forget it’s there. And that’s the point!

What We Offer

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24/7 Helpdesk

Daily nagging computer issues are robbing your employees of productivity. Especially that one guy. You know him. The tech-savvy accountant who works in the broom closet in order to dodge the barrage of co-worker IT questions. How about we give that guy a break? Triton provides remote and/or on-premise troubleshooting, resolving those pesky device troubles so your employees can focus on the business.

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Network Management

When your internet is slow or causing downtime and outages, you don’t have to pull your hair out. Call TCI Team instead. We offer private network services and delivery of reliable high-bandwidth internet access while also monitoring and managing outages. We work with third-party vendors to provide a private data circuit to ensure a low-latency, highly reliable connection. TCI Team manages the circuit and will provide a web-based portal that gives visibility of up/down status at a minimum.

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Infrastructure Monitoring

Whether you are struggling to find which internal systems need to be protected and monitored, or you’re wanting real-time insight into network performance and alerts – TCI Team’s monitoring solutions can help. Our monitoring provides flexible data collection mechanisms to pull metrics from virtually any device or API, then create graphs, dashboards, and custom alerts. TCI Team can also provide the tools you need to automate any IT task, work on multiple machines at the same time, manage everything through a single console, and easily manage IT policies across multiple endpoints.

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Patch + Policy Management

Through NovaCare’s patch management module integrated into Microsoft updates, our staff can automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates. Want all updates minus the latest Internet Explorer – no problem. The NovaCare patch management integrated system is fully customizable per customer, per location, per machine.

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IT Documentation

We deliver IT document management and workflow automation solutions that enable you to optimize the processes that power the core of your business. By removing the tedious, manual tasks of managing IT documentation, we free your staff to focus on more important aspects of your business.

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