Why do calls get incorrectly labeled as SPAM in general? The first thing to know is that this is not something any phone system does, including services provided by Triton — it happens on the carrier level of the called party side. Just as the receiving carrier determines the calling party name with their own lookup tool, they are also the ones who determine the spam status and display it to the called party. This relates to FCC regulations for STIR/SHAKEN, which was implemented to fight spam calls across the country. Unfortunately, the regulations are overzealous and frequently label legitimate calls as spam. This is an ongoing issue affecting many people and you are not alone. Why is it happening to me specifically? Your number is likely misidentified as a spam number and/or it has not been given proper verification by the FCC. Sometimes it can be because a certain carrier isn’t properly updating the database, or because a certain number of people are reporting the number as spam. For example, if someone spoofs your number while making spam calls. Then the receiver of that spoofed spam call could think it is actually you making the call when you are not. So what can I do? If there is a certain carrier(s) that you seem to have the issue with (i.e. every time you call someone who has Verizon, it gets listed as spam) then the called party could try contacting that carrier (x-carrier) about it to let them know the call is legitimate. You can go to freecarrierregistry.com and fill out a form to request the FCC to update their records, this does take time for them to make the updates and more time for each carrier to update their records. Where can I find more information? https://www.fcc.gov/sites/default/files/stop_unwanted_robocalls_and_texts.pdf